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Airport and Passenger Ground Services

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Passenger Ground Service certification program is aimed at developing a new generation of global aviation executives, who will be able to operate across boundaries and successfully lead our industry in the challenging years to come.

Through this course you obtain the skills you need to provide assistance to related passenger services at the check-in, gate Computer Reservation, Departure Control System etc.


Course Content outline;

Introduction to Airport & Airline operations

Computer Reservations (CRS) and Departure Control Systems (DCS) functions

Passenger & Baggage check-in procedures (Airport & off-site)

Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging

Dangerous Goods regulations awareness for passenger service agents

Managing passenger interactions

Aviation security procedures for passenger & baggage transport

Enhanced passenger facilitation, latest innovations and career opportunities



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